Matt Jones Matt Jones | 11 Jun 2024

In the UK, there are about 40 commercial airports, with major ones like London Heathrow and Gatwick handling millions of passengers each year. Birmingham Airport and London Luton Airport are also key players, each serving a significant number of international flights. Birmingham Airport, for instance, serves around 12 million passengers annually and is constantly upgrading its digital services to enhance the traveller experience.

Airport growth 

Digital technology is everywhere in airports, making your experience better. Take Birmingham Airport, for example. They're working with Quba to create a new website and digital experience aimed at increasing passenger numbers from 12 million to 18 million by 2033. The new site will help manage flight schedules, locate the correct carousel for your baggage, and provide real-time updates to passengers. This means you'll get instant notifications about your flight, see where your luggage is, and find the fastest route to your gate. They’re also developing an app-style web experience to keep you engaged and boost sales at the airport.

London Luton Airport

London Luton Airport is another great example. This Airport is one of six London airports and is mainly used for flights within Europe. It is the fifth busiest airport in the United Kingdom. They've introduced smart security lanes that use digital scanners and automated systems to speed up the security process. This technology helps reduce waiting times and makes sure passengers get through security checks quickly and efficiently.

Across many UK airports, you'll find digital kiosks for self-check-in, biometric gates for faster boarding, and apps that give you all the information you need about your journey. These digital tools are designed to reduce stress and save time, making air travel more convenient and enjoyable.


Importantly, digital solutions also contribute to sustainability efforts. Smart energy management systems and paperless processes reduce the environmental impact of airport operations. By embracing digital transformation, airports are not only improving the customer experience but also promoting a greener future.

So next time you find yourself in an airport, take a moment to appreciate the digital systems working behind the scenes. From managing flights to keeping you informed, digital technology is making sure your journey is as smooth as possible. And who knows, with continuous advancements, your airport experience might just get even better.

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